Any Apartment can now setup their help desk management processes easily. ApnaComplex on Android gives your members, residents, committee members, staff to log, track, cancel, close complaints directly from mobile.
Societies now do not need to have extensive setup like help desk with phone, PC with broadband connection to manage the grievances from members. All your would need is a decent android phone or tablet with data connection to get your help desk going.
Owners/Members can login using the app, record their complaints (or SMS the complaints to the help desk number ApnaComplex offers), check status, provide updates, cancel/close complaints. Residents can even provide feedback on the service levels immediately from the mobile itself.
All these coupled with the powerful back end capabilities of auto-escalation of unattended complaints – the committee members can provide follow up with staff for action (just in case you did not realize – all staff contacts are available on the app – so that can directly call or SMS any staff as needed).
Imagine your facility supervisor going on the rounds with an andriod tab, updating the complaint a resident have logged in real time and resident providing feedback instantly. Isn’t this what professional society management all about? 🙂
With ApnaComplex Android App, now all the staff can login (they will automatically see the modules that they are given access to) and manage the complaints.
Get your Society on ApnaComplex.com – Today!
ApnaComplex is India’s most mature and comprehensive apartment management software platform. The platform also includes Facility Management Software for Housing Societies to automate various aspects of society office – including Help desk Management, Asset Management, Inventory Tracking, Staff Attendance Tracking etc. ApnaComplex is designed to make the life of secretary and estate managers lot better by reducing efforts put in towards administration of a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 15-day trial as well so that you can try before you buy!