Vendor Management for Apartment Associations

We released new feature of “Vendor Management” in ApnaComplex today.

Starting today, Administrators can maintain the list of all vendors that association and apartment residents use in a central place. Details like vendor name, services offered, address, contacts and other details of vendors can be collected and made available for all the residents. This makes it easy for all owners/residents to know the details and also immensely helps for new comers into the complex who would typically need all contacts as they settle down in their new house.

List of Vendors used by Owners Association can be managed centrally using ApnaComplex

List of Vendors used by Owners Association can be managed centrally using ApnaComplex

What’s more – the owners/residents can provide feedback about the services offered by the vendor and rate them on a scale of 1 to 7. We hope this helps to maintain the feedback about a vendor in a central place and also providing a forum for managing committees to take feedback from owners/residents on Vendors before they decide on renewing contracts with the vendors. Associations can now take informed decisions when deciding on a vendor and also provide more transparency to all residents of the apartment complex.

Wait! There’s more to this – the administrator can decide to mark the vendor details as “public”. Vendors marked as “public” will get listed on the complex’s home page along with the feedback and ratings by the members. This will be visible to everyone on the internet who views your complex’s home page (others on internet can only see the vendor details and ratings provided by the members of the complex, they will not be add their feedback or rating).  Thus you can share your experiences with a vendor with other associations and learn theirs as well.

Details and Ratings of Vendors can be made available to other owner associations through ApnaComplex

Details and Ratings of Vendors can be made available to other owner associations through ApnaComplex

In addition to vendor management, we have made subtle enhancements to our user interface to enhance you experience when using ApnaComplex.

We sure hope to have made life little better for you!

If you are considering using ApnaComplex for your association, please submit details of your complex here and we would reach out to you to set up your complex’s portal online.


And they lived happily ever after….!

Ask anyone in the Managing Committee of an apartment complex or a residential layout, and most of them will confess that it’s the most thankless job one can think of. What makes the job a challenge is the brickbats that follow even after having worked in the best interest of all. “You can never please everyone” is a truism that every apartment managing committee member learns early enough in their tenure!

But all’s not lost! If you’re a managing committee member, we are glad to reveal that there is a way you can actually reduce your work and even win some praise for the efforts you put in.

To begin, we’ll have to first understand where most managing committees stumble in getting along with the members/residents of the apartment complex or layout. Broadly, the issues that residents have with their managing committees can be classified under the following heads:

a.       Communication

b.      Complaint Resolution

c.       Transparency in Expenses

We are sure you’ll agree that almost 90% of the criticism that members of owners association have against their managing committees fall under these three heads. When it comes to communication, the most common grouse is that the managing committee didn’t communicate early enough or clearly enough. When it comes to complaint resolution, there are always comments from other members of the association saying that no complaint gets attended in time, same issues keep happening and so on. As for expenses, the lesser said the better. Members will always claim that they do not know where the money is being spent, that the Association should have curtailed expenses under certain heads and got a better deal on something.  

Now, if an Owners Association can “manage” to get these three aspects of their functioning in control then you could have a managing committee that will actually be loved… or let’s make it… accepted by the other members of the association and residents of the apartment complex.

So how do we go about doing it?

The answer is simple: use tools that help your Owners Association become efficient and thus more effective! At ApnaComplex we offer online technology solutions that help Managing Committees streamline their workflow and create better synergies with residents of the apartment. The Single Directory View of Members allows managing committee to view details of each owner and tenant in the apartment complex or layout. The powerful Notification features that we have ensures that you can use the power of SMS and emails to communicate with every member of your society – or broadcast to only specific segments of your members – like residents and tenants.

The online Complaint Box feature of ApnaComplex registers, tracks, and closes complaints from all apartment members in a central place. Complaints shall be filed under various categories and tracked till closure. Residents can know the status of a complaint anytime and also how many complaints are attended to by the maintenance staff. Sure, that makes the residents happier.

Apart from these, ApnaComplex offers rich features to support your billing and expenses. The Maintenance Charge Tracking feature allows the Treasurer to raise invoices for various charges and tracks payments made against them. To make the life of a Treasurer even simpler, the Income Tracking feature captures the details of income from maintenance collection and other revenue heads. The Instant Receipts Issuance feature not only enables speedy creation of receipts but also enables members to view/download the receipts at any time. In addition, the Expense Tracking feature tracks expenses incurred under various heads and the Publish Accounts Statement publishes statements at the push of a button to all members and on to the notice board. Now, that’s total transparency.

 Finally, the Metered Billing feature ensures that invoices are generated for various metered utilities such as a piped gas or water meter against each house and their respective payments are tracked with in ApnaComplex!

If that covers 90% of all issues, we are glad to inform you that we haven’t missed out on the remaining 10% either. ApnaComplex has an Online Notice Board that ensures every one can post their needs to all members. Online Notice Board can be used by Managing Committee to ensure meetings and other events are known to everyone. To ensure that only authorized personnel can access the Management Committee features, ApnaComplex has an effective Role Based access control system. So while ApnaComplex can be used by all, the right to information and features is rigidly controlled.

If you are a member of an Owners Association or an owner/resident in an apartment complex or gated community, please register your complex now and experience how ApnaComplex can make your apartment management easier, efficient and effective. We are confident you are going to love what you see.


Live a perfect life with ApnaComplex

As a member of a gated community, you would be enjoying a level of comfort and security that people on the other side of the fence can only dream of. While this exclusivity translates into peace of mind, convenience and higher returns in terms of increased property and rental values, there are always some niggles or the other that could make you say “if only this was possible it would have been perfect!”

An instance would be the time you missed an important society meeting simply because someone forgot to inform you about it! There might also have been occasions when you may have wanted to make a complaint or request permission to hold a function but just didn’t get the time to write to the Managing Committee. Or maybe you wanted to share an important announcement with your fellow residents but couldn’t get the approval of your Committee in time. Then of course there are those notices lost in transit, misplaced bill receipts, minutes of the meeting that didn’t reach you and so on. These are just a few of the many small but significant issues that leave you with a feeling that things could be so much better if only there was a more efficient way of handling them!

That’s exactly where ApnaComplex comes in. At ApnaComplex, we are dedicated to make the world you inhabit as complete as possible. For the sake of simplicity (another proof of our intention to make things better for you), we would categorize the benefits we offer in the following manner:

ApnaComplex - Home Page

ApnaComplex - Residential Layout and Apartment Complex Management Software

a)      Saving precious time

b)      Keeping your identity and data private and secure

c)      Making communication more efficient

d)     Providing financial information at your fingertips

e)      Improving social interaction with fellow residents

Now that we’ve listed the benefits, let’s take a quick look at how ApnaComplex actually makes them possible.

a) Saving precious time

  1. The speed and connectivity of an online platform ensures that you can connect from anywhere, anytime to carry out all your correspondences and get updated on all activities in your complex.
  2. Our focus on usability ensures that you spend the minimal amount of time on carrying out any activity: from responding to an email to posting an ad to checking your bill payments.
  3. A Dashboard view ensures that all your transactions and communications can be accessed easily and quickly.
  4. You can also save time and energy by booking your clubhouse facilities, library and other services online through ApnaComplex.
  5. Consolidated view to a member of all activities in the complex.

    Consolidated view to a member of all activities in the complex.

b) Keeping your identify and data private and secure

  1. With ApnaComplex, you can communicate with people within or outside your complex without revealing your email address. This ensures that while you are able to send and receive mails, your email id remains private until you choose to reveal it.
  2. Others can also contact you directly without having to know your email id.
  3. Your data is 100% secure even while transit. The entire portal is SSL enabled – which means peace of mind.

c) Making communication more efficient

  1. You can receive important information such as your maintenance dues, emergency repair schedules, association meetings, etc. directly from committee members by email/sms.
  2. You can raise, view, track complaints related to your house in one place. If you mange more than one house – whether within the same complex or outside – you can manage all activities using ApnaComplex in an integrated way.
  3. You can view the directory of all members as well as know the members on your Managing Committee and communicate with them.
  4. If you want to offer your house for sale/rent, you can simply put up an online classified ad in ApnaComplex that will be made available on the Internet. This ad can be accessed by people both within and outside the complex. This way, you not only save on the effort required to post your ad on various online sites you also save on hefty brokerage fees as you can get in direct touch with the lessee or buyer.

d) Providing financial information at your fingertips

  1. You can enter payments made to your association online and get confirmation on validation by the Treasurer.
  2. You can view a consolidated statement of all the charges and payments made for all the houses you own.
  3. You can view as well as download receipts in PDF format for the payments you made, any time (did we hear a sigh of relief from the Treasurer there?).
  4. You can see how the money is being spent on the complex maintenance with help of expense statement that Treasurers can publish every month.

e) Improving social interaction with fellow members

  1. You can publish notices online that will reach all other members.
  2. You can communicate with other members in your complex about upcoming events, meetings, and any other activity without having to know their email ids.
  3. You can know and reach your managing committee  members through our secure messaging feature.

This is just the beginning of what we’ve in plans for you. We are currently focusing on getting more information about local businesses and services at your fingertips and many more such features that offers you a little more convinience. We’ll keep you posted on the developments.

In the meanwhile please let us have your feedback on the features currently on offer. Good, bad or ugly – we’d love to hear from you. We’d also appreciate any ideas on features and functionality that will make ApnaComplex more useful for you. So please feel free to get in touch with us with your thoughts and comments. You can contact us here.

So, what are you waiting for? Register yourself and your complex. Now.


eLagaan offers 20% discount on tax filing for ApnaComplex customers

ApnaComplex has tied up with eLagaan to offer its customers attractive discounts for tax filing and various related services. Below is the list of offers

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Discounts to residents/owners of the Apartment
* 20% discount on all online filing of individual income tax returns
* 10% discount on all offline filing of individual income tax returns

Discounts provided to Owner’s Associations:
* 10% discount on your Association’s accounting, auditing and tax filing services.
* Get PAN card for your association at a discounted price of Rs. 449/- for door step service and Rs. 249/- if you visit eLagaan’s office.

For more details and to avail this discount, check out our offers page – http://www.apnacomplex.com/offers

Hope this will benefit you!