In yet another innovation based on customer inputs, ApnaComplex now supports concept of “Business Hours” (or Working Hours or Society Office Hours). Now, administrators can define business hours in a week for a given category of complaints – for example, gardening staff will work from Monday-Friday 9:00 AM to 5:00 PM, Security staff works 24*7, Accountants work on Saturday and Sunday 9:00 AM to 1:00 PM.

Now, you can define the escalation paths to use Business Hours than calander days. This means, that a complaint related to gardening will take into account the fact that staff will not be working on Saturday and Sunday and also after 5:00PM before trigerring an escalation to next level. So, a complaint logged on Friday evening, will not get escalated on Sunday morning – and avoids raising a false alarm. Helps you monitor the staff more effectively.

With this enhancement, ApnaComplex now supports defining escalation periods in terms of business hours than days. So, if you want a unattended security complaint to be escalated in 2 business hours – it’s easily possible.

When you redefine the SLAs or re-define the business hours, the complaints that are already raised automatically take into the account of the new hours and get escalated accordingly.

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Get your Society on ApnaComplex – Today!
ApnaComplex is India’s most comprehensive web based housing society accounting, management and communication software. It is designed to make the life of residents and owners a lot better by bringing in more transparency and accountability in managing a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 30-day trial as well so that you can try before you buy!

As the year end comes , we just recieved great testimonial from Mr. Ganesh Raja, treasurer of Ittina Abby, a 200+ unit society in Bangalore who have been using ApnaComplex for past 6 months now. Below is the testimonial:

Gone are the days of Maintaining Excel sheets and reconciling the same for Expenses made … Gone are the Days of having a home grown solution that crashes or have sleepless nights thinking about a Hard Disk crashes… ApnaComplex has really revolutionized facility maintenance all the way from collecting Maintenance to spending it. We at ITTINA ABBY are so happy and yesterday also a resident was saying how easy it is to use it and they never have to come to the Treasurer’s office for anything.

Great Team who is always ready to hear our problems and offer a solution even if it means more work for them. Always there to correct mistakes made by our Facility Manager, Support is so important for a System like this and the Team at Apnacomplex have understood that very well.

Kudos to the team and hope to see them enhance this more as we roll into 2012. — Ganesh, Treasurer ITTINA ABBY LBS Nagar Vimanapura PO”

Thank you Mr. Ganesh for your kind words!! We are so happy to receive these words from you!

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Want to ease your (or your treasurer’s) burden? – Get on to ApnaComplex – Today!

ApnaComplex is India’s most comprehensive web based housing society accounting, management and communication software. It is designed to make the life of residents and owners way lot better by bringing in more transparency and accountability in managing a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 30-day trial as well so that you can try before you buy!

One more first by ApnaComplex – we are happy to announce the release of Meeting Management module for beta to all our customers. The Meeting Management module handles the following:

1. Schedule One-time Meetings , Recurring Meetings (daily, weekly, monthly)

2. Invite attendees with agenda – all committee members, all owners, all residents, one or more groups or a selected list of members.

3. Invitees can respond to a Meeting Invite by accepting/declining/marking tentative

4. Meeting Organizers can reschedule/cancel meetings, update list of invitees, mark attendance of invitees.

5. Record/Upload and share Meeting Minutes, create action items associated with a meeting and track them to closure.

6. Members can see all the meetings they have been invited to and the ones they are organizing in different colours in a calendar view.

So, go ahead invite selected friends of your community formally for that birthday party or schedule the weekly committee meetings!

Happy Meetings!

ApnaComplex now has the ability to store documents related to a flat/unit. All along documents can be stored in the central repository for consumption of all members or committee members. Administrators can now attach documents such as a floor plan, sale deed etc to specific unit which would be only visible to the administrators and the flat/unit owners. Check it out at Complex->Residential Units and clicking the ‘Manage Documents’ icon against a unit.

Do note while the owners of the unit can see and download the documents, they cannot upload or delete documents. Only Administrators has the necesary authorization.

We have just made your Facility Manager more productive. The Complaint Box Admins now have the ability to select the “Maintenance Staff” who actually attends the complaint. Admins can not only select the staff – but also SMS the staff on the latest update of the complaint at any time. Now, there are multiple benefits of this – Committee Members / Facility managers can instantly know the workload on a given staff. In addition, the SMS acts as an mechanism to instantly inform of new complaints to the staff in the field.

Try and update any Complaint and you can see this in action. We also enhanced the reports to be able to easily get reports for complaints worked by staff.

We welcome the owners and residents of Abad Aquarius – a beautiful, river side apartment complex located at Aluva, Kerala just beside the Periyar River – to the ApnaComplex family. Writing to us on the occasion of going live, Mr. Hafiz M Ebrahim, Treasurer of Aquarius Apartment Owners Association has following to say -

“First of all, what I felt with Apnacomplex is the terrific support provided to us as starter. Thier prompt and consistent mails helped us a lot to implement the system without wasting time.

Regarding the functionality, I swear that ApnaComplex has incorporated all the requirements of the day to day management of apartment complexes. Some of the functions which attracted me more are the discussion forum, notice board, facility booking etc. which will be very helpful especially for owners staying outside the country and those who are not much organized with emails.

About accounts section the main attraction is that one need not to be an accountant to use ApnaComplex and handle accounts. It’s just simple as that!

I will surely introduce Apnacomplex to my friends and colleagues who are waiting for their apartment complexes to be handed over in the near future.”

Thank you Mr. Hafiz for your words! This motivates us to do better!

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Get your Society on ApnaComplex – Today!

ApnaComplex is India’s most comprehensive web based housing society accounting, management and communication software. It is designed to make the life of residents and owners a lot better by bringing in more transparency and accountability in managing a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 30-day trail as well so that you can try before you buy!

We welcome the owners and residents of SJR Spencer, a premier apartment complex located at Marathahalli – Outer Ring Road junction, Bangalore to the ApnaComplex family. The managing committee of this 133 flats complex, has chosen ApnaComplex after a detailed evaluation and comparison with other software.

Writing to us on the occasion of going live, Mr. Amish Shah, Treasurer of SJR Spencer has following to say -

“SJR Spencer has chosen ApnaComplex portal for the better management of entire community of residents. ApnaComplex was chosen after good amount of due diligence with different software vendors. The prime reasons for selecting Apnacomplex are:

• The personal commitment & support provided by the ApnaComplex team
• Easy User Interface
• Easy adaptability by Support team to include required features based on our own requirements.
• Cost – definitely was one of the major factor in our decision making

We are really looking forward to very healthy relationship with Apnacomplex in future and would certainly like to see that community of residents benefits a lot from this association.”

Thank you Mr. Amish for your words and look forward to serve SJR Spencer-ites.

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Get your Society on ApnaComplex – Today!

ApnaComplex is India’s most comprehensive web based housing society accounting, management and communication software. It is designed to make the life of residents and owners a lot better by bringing in more transparency and accountability in managing a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 30-day trail as well so that you can try before you buy!

In yet another first, at ApnaComplex , we launch a new “Society Registers” module to specifically cater to Maharashtra based housing societies.

The new module, Society Registers, enables associations and housing societies to comply with some of the regulatory needs as per The Maharashtra Housing Society Act. The Society Registers module is a central place to maintain all data as required by the regulatory authorities in the formats defined per the Society Act.

At present, ApnaComplex supports following registers

• Form-J (Register of Members)
• Register of Committee Members
• Register of Investments
• Register of Nomination
• Register of Shares
• Property Register
• Levy Charges Register
• Audit Reports Register
• Transfer Register

And more are in the pipeline. All data into the registers can be added/modified/deleted with the history of all changes made being automatically stored. Society committee members can print the registers directly or download them into excel as per their needs.

With this addition, ApnaComplex becomes the first and the only web-based solution to cater to specific needs of Maharashtra Societies.

While the registers are created with primary objective to meet needs of Maharashtra based societies, Associations from other parts of the country as well can definitely benefit from them to maintain data in extremely structured way regarding their complex/society.
For example, a Transfer Register helps keep track of the history of a given Flat – who was original owner, and when a re-sale happened and to whom. An Levy Charges Register helps keep track of the history of how corpus fund / maintenance charges are levied in a society and the basis for the same.

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ApnaComplex is a web based housing society accounting, management and communication software. It is designed to make the life of residents and owners a lot better by bringing in more transparency and accountability in managing a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits!

Sobha Althea and Azalea – a premium residential property in Yelahanka, Bangalore has gone live this week on ApnaComplex.  The society of this 176 flats + 26 villas complex, has chosen ApnaComplex after a detailed evaluation and comparison with other software.

Writing to us on this occasion, Mr. Kannan, President of Sobha Althea and Azalea Apartment Owners Association has the following to say -

“We evaluated several options for managing our Association – Sobha Althea and Azalea Apartment Owners Association and zeroed in on Apna Complex.

Some of the key factors that went in favour of Apna Complex were the ease of operating the portal, the quality of thought that has gone into designing the portal, the clarity & level of commitment of the ApnaComplex team in ensuring continuous updation and modernisation of the portal taking into account individual customisation requirements.

The portal is quite comprehensive for managing the day to day running of an Apartment Complex at a reasonable cost. The on-boarding is fast and our experience in setting up the database for our complex was very smooth and easy. We wish Apna Complex all the luck in expanding their base.”

Thank you Mr. Kannan Viswanathan and Mr. N.K. Balasubramanian of SAAAOA for the nice words and we look forward to serve Althea and Azalea complex!