Category: Facility Management

Complete Help desk Management on Mobile Phone in your Apartment Association now!

Inline with the ApnaComplex.com vision to reduce efforts for committee members and costs for the society, we now have enhanced our Complaint Box offering on the android mobile app.

Any Apartment can now setup their help desk management processes easily. ApnaComplex on Android gives your members, residents, committee members, staff to log, track, cancel, close complaints directly from mobile.

Societies now do not need to have extensive setup like help desk with phone, PC with broadband connection to manage the grievances from members. All your would need is a decent android phone or tablet with data connection to get your help desk going.

Owners/Members can login using the app, record their complaints (or SMS the complaints to the help desk number ApnaComplex offers), check status, provide updates, cancel/close complaints. Residents can even provide feedback on the service levels immediately from the mobile itself.
Manage Complaints on the move with ApnaComplex App
All these coupled with the powerful back end capabilities of auto-escalation of unattended complaints – the committee members can provide follow up with staff for action (just in case you did not realize – all staff contacts are available on the app – so that can directly call or SMS any staff as needed).

Imagine your facility supervisor going on the rounds with an andriod tab, updating the complaint a resident have logged in real time and resident providing feedback instantly. Isn’t this what professional society management all about? 🙂

With ApnaComplex Android App, now all the staff can login (they will automatically see the modules that they are given access to) and manage the complaints.


Get your Society on ApnaComplex.com – Today!

ApnaComplex is India’s most mature and comprehensive apartment management software platform. The platform also includes Facility Management Software for Housing Societies to automate various aspects of society office – including Help desk Management, Asset Management, Inventory Tracking, Staff Attendance Tracking etc. ApnaComplex is designed to make the life of secretary and estate managers lot better by reducing efforts put in towards administration of a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 15-day trial as well so that you can try before you buy!


Apartment Management Software Update: Enhanced Action Item Tracker

We just released a significant enhancement to the Action Item tracking module – part of ApnaComplex’s Apartment Management Software.

The action item tracker in ApnaComplex is a central place where things to be done get tracked – be it the Preventive Maintenance Schedules of the Assets or AMC Contract Renewal Reminders or a tracking an actionable out of a Committee Meeting – the tracker offers a simple yet powerful tool to the managing committee.

The tracker was originally conceived as a tool for committee members only to track their activities. Thus it is available to only those who have been assigned ‘Action Item Admin’ role in the portal. Any one who needs to be assigned an Action Item (AI) must be given the role of Action Item Admin.

Enhanced Action Item Tracker - Apartment Management Software

With the new enhancement, we are removing the restriction of assigning AIs only to Action Item Admins. An action item now can be assigned to any one with in the community – including Staff.

You can easily assign an action item to member/staff – just by typing few letters of their names or flat number or staff roles. This auto-suggest feature for member/staff names helps in cases of large complexes where the members run into thousands. The assignee can see AIs that are assigned only to her/him – update them or reassign them. A member/staff will not have access to even view Action items that are not assigned to her/him.

With this enhancement, it is now easy to assign action items to any one with out giving them the access to entire action item list.


Get your Society on ApnaComplex.com – Today!

ApnaComplex is India’s most mature and comprehensive apartment management software platform. The platform also includes Facility Management Software for Housing Societies to automate various aspects of society office – including Asset Management, Inventory Tracking, Staff Attendance Tracking etc. ApnaComplex is designed to make the life of secretary and estate managers lot better by reducing efforts put in towards administration of a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 15-day trial as well so that you can try before you buy!


Reduce pilferage of spares in your Apartment Maintenance – upgrades to Inventory Tracking in ApnaComplex

The ApnaComplex inventory tracking module has some new capabilities.

When issuing inventory, you can now have the estate manager record the Asset against which the inventory was issued against. Things like bulb was issued against street light #10, or valves were used for STP #4 are easy to record.

Inventory module also now supports the ability to tag complaints with inventory issuance. Along with assets you can now say bulb was issued against street light #10 and complaint #350. This gives end to end traceability of an spare part and reduces the pilferage.

Money saved is money earned – and less maintenance costs for residents!


All you wanted to know about Home Automation for Apartments

This a guest post from Mr. Hariharan of Zee Sense Systems – provider of Home Automation Products.

What is Smart Home or Home Automation?

We live in a world that is increasingly DIGITAL, SMART and CONNECTED. The combination of sensors and the internet is accelerating this transformation, making everything smarter – our homes, offices, home care, energy conservation, industrial automation, logistics, security and other areas. A Smart Home is an inherent part of this transformation that provides its home owners security, safety, comfort, energy efficiency and convenience at all times.

Home Automation (HA) Market

Home Automation is not new – it has been around for many years in the developed countries and is now driven by proven, mature standards, products and solutions. Home automation goes way beyond video door phones and gas leak detectors. In India, awareness of Home Automation is just picking up and price points have dropped to a level where we are seeing the market moving from the exclusive VHNI bungalows into the mainstream apartment and villa segments. Projects with bundled Home Automation are being announced – i.e., the per sft price includes Home Automation features that come as part of the apartment or villa. Demand is also bolstered by customers motivated to buy Home Automation by changing lifestyles, nuclear families, exposure to western lifestyles, increasing concerns about safety and security etc.

Benefits of Home Automation – Sample scenarios

I am sure you are itching to ask: All this is fine, but what does Home Automation do for me? Is it of practical use or is just a showpiece toy? While there is some ‘status’ and ‘show’ value attached to Home Automation as a bonus, it definitely has several practical benefits – sample scenarios below:

  • Someone attempts to break into your house through a door or a window – immediate detection, loud alarm and SMS alerts can protect your home.
  • Someone is on the terrace or balcony, checking out your home for intrusion. His presence is detected and alarm + email/SMS alerts are raised even before he touches the door, preventing potential intrusion and loss.
  • The above alerts are also raised at the security office of your apartment complex, you’re your apartment details, prompting immediate investigation by trained security staff.
  • Gas leak, smoke or fire detection enables timely corrective action to prevent damage to your property and save your loved ones.
  • Your aged parent has some problem; he/she can just press a button on a small device on her wrist or neck to raise the SMS alert for you, and to your neighbor, security staff, doctor etc.
  • You start playing a movie on your home theater – immediately the curtains draw and lights dim to create the ideal ambience for you to enjoy the movie.
  • Someone rings the door bell –you are alerted wherever you are, you can see who is at the door and even open the door for him from your office or anywhere.
  • It is 6:30am in the morning – the Home Automation system automatically plays suprabhatam, draws the curtains in your bedroom to wake you up in a soothing manner; and also switches on the water heater for your shower.
  • You open the toilet door and the lights come on automatically; and, they switch off after you leave! Convenience and power savings combined.
  • You can switch on the AC in your bedroom before you leave office or as you approach your home, so that the room is cooled before you reach home.
  • Many, Many more scenarios are possible.

So, you are getting interested, but some doubts linger – Let me address them:

Q: I like it, but can I afford it?
A: Home Automation packages start as low as Rs 18,000/=

Q: Is it too difficult to use?

A: You get a variety of interfaces to chose from – Touchscreens, Remote controls, Keypads, Laptops, wireless switches – you chose the interface that you like best. Older people can even have physical switches while younger people use their smartphones.

Q: What if the Home Automation system breaks down? Will I lose my lights and be in darkness
A: With the right Home Automation system, basic functionality such as lighting control and security will work even in the remote occurrence of the controller breaking down.

Q: I have already moved into my apartment. Can I install the Home Automation system in it without chipping walls or having ugly cables all over?

A: Yes, you can definitely retrofit without chipping walls; provided you chose a wireless Home Automation system.

Q: Can I start small (maybe with security) and grow incrementally as I get more comfortable or as I can spend more later?
A: Yes, you can; provided you chose a wireless Home Automation system.

Q: What if my needs change? Can the Home Automation system easily address my future needs?
A: The mood setting and other scenes are configured in the controller and can be changed easily to adapt to your changing needs. Lighting control can be changed easily without any cabling changes if you have gone for a wireless Home Automation system.

Q: Who should I talk to?
A: There are people offering cheap solutions and those offering very expensive ones.

Q: How do I chose?
A: Talk to Home Automation providers who understand the technology, can configure the system and integrate it with other components, while keeping it all simple for you. Ensure that the Home Automation system covers all aspects of Home Automation (security, safety, lighting etc) in an integrated manner, even if you don’t need it all today. Avoid fly-by-night operators who tempt you with a ‘cheap’ product. Check if the product is standards based – proprietary products tie you down and cut down your choices. Say no to wires, even if your home is under construction. Go with a wireless Home Automation system that is based on global standards and offers various advantages (some discussed above).

We hope this article has helped you understand what is Home Automation, what it does for you and how you can go about getting one for yourself without breaking your FDs. So, go ahead – go beyond thought and into HOME AUTOMATION action!!


This article aims at providing information for benefit of ApnaComplex customers and blog readers. The author of this article, Mr. P.S. Hariharan, is co-founder of ZeeSense Systems Pvt Ltd (www.zeesense.com), a Bangalore based provider of Comprehensive, Integrated, Cost effective Wireless Home Automation systems based on world standard Zigbee Pro technologies. ZeeSense also provides wireless security, safety, lighting and other custom automation solutions for commercial and industrial segments. Mr. Hariharan can be reached at: hariharan at zeesense dot com, 9845186610.


Want to manage your apartment easily and financials transparently in your Housing Society? – Get on to ApnaComplex – Today!

ApnaComplex is India’s #1 mobile and web based housing society accounting software.

ApnaComplex is designed to make the life of residents and owners lot better by bringing in more transparency and accountability in managing a housing society. Check out why we say ApnaComplex is Best Apartment Management Software and sign up your society today to get the benefits! We offer ApnaComplex – Free Edition with awesome capabilities which you can use free of cost forever.


Announcing Asset Maintenance Calendar in ApnaComplex

Announcing a new tool under the Smart Facility Management Tool-set available in ApnaComplex – Asset Maintenance Calendar.

In ApnaComplex you could always attach a maintenance schedule to assets and asset groups. In addition to the recent feature of Automate Facility Maintenance Procedures in ApnaComplex, ApnaComplex now supports a ca lander view of the entire asset maintenance schedule.

The calendar can be viewed at individual asset level, asset group level or for all assets with color-coded entries for activities that are overdue. Go to Directory->Assets to see the new calendar for all assets and asset groups! Click on the ‘View Maintenance Schedule’ in the asset list and asset group list for specific activities.


Want to manage your apartment easily and financials transparently in your Housing Society? – Get on to ApnaComplex – Today!

ApnaComplex is India’s best web based housing society accounting software.

ApnaComplex is designed to make the life of residents and owners lot better by bringing in more transparency and accountability in managing a housing society. Check out why we say ApnaComplex is Best Apartment Management Software and sign up your society today to get the benefits! We offer ApnaComplex – Free Edition with awesome capabilities which you can use free of cost forever.


Automate your Facility Maintenance Procedures using ApnaComplex

Check cleanliness of the corridors daily, Verify diesel levels once in three days, Send RO Water for testing once every week, Take count of fire equipment assets every month – these are few of hunderds of standard procedures that every society has to keep doing for ever!

In ApnaComplex, you now have an mechanism to automate all these through the Enhanced Action Item Tracker – one of the tools offered under our Smart Facility Management Toolset. The committee members can setup all can such procedures in the system with required frequency and all the estate manager has to do is to keep updating and closing these tasks. Email Reminders will be sent on all action items that are due every day so that no task is left unattended.

Following are enhancements that are released as a part of the face lift to the Action Item Tracker:

Create Recurring Action Items

Admins can now create repeating action items for a given date range. Action Items can created with daily, weekly or monthly frequencies.

Attach Recurring Action Items to Assets

The new recurring action items can be attached to Assets so that the maintenance schedules can be recorded easily. This shall replace the already existing ability of attaching maintenance schedules.

Bulk Update Action Items

Now, users can selected multiple action items and re-assign them to another staff/member, update a new expected closure date or even close/cancel action items. Mighty useful when a new committee joins or when an estate manager changes – simply select all and reassign!

Quick View Links

You can now easily see Action Items that are due today, that are due this week with the new filters offered – makes it easy to focus on whats needed.


Want to manage your apartment easily and financials transparently in your Housing Society? – Get on to ApnaComplex – Today!

ApnaComplex is India’s best web based housing society accounting software.

ApnaComplex is designed to make the life of residents and owners lot better by bringing in more transparency and accountability in managing a housing society. Check out why we say ApnaComplex is Best Apartment Management Software and sign up your society today to get the benefits! We offer ApnaComplex – Free Edition with awesome capabilities which you can use free of cost forever.