In a two part series, ApnaComplex examines the Estate Manager Efficiency, the profile and job resposnibilities of an estate manager. Read the Part-1 of this Estate Manager Special here.

Maintaining accounts and performing bookkeeping activities

The apartment estate manager is supposed to ensure that all accounts pertaining to purchase and sales relating to the apartment are in order. As most estate managers are required to handle bookkeeping and accounts, having an intrinsic knowledge of accounting software is beneficial for the apartment estate manager. Computerized management of accounts saves time and also ensures accountability and transparency.

Human Resources

Hiring household and estate staff and ensuring they perform their duties to the best of their ability is a key aspect of being an apartment manager. The apartment manager is also responsible for releasing any excess staff in a smooth manner. The manager has to run a background check of the local labor, while hiring and also check for any past criminal records.

The apartment manager has to ensure that the staffs receive their payments on time and arrears in payment, if any, are subsequently paid. Settling pay hike disputes with unions and other organizations is also an important job role of an apartment manager. Unions are volatile organizations and maintaining a cordial relationship with them is important. Thus, an apartment manager has to be well versed in personal relations as well.

Dispute Management and Resolution

The apartment manager has to act as an intermediary in the context of any disputes over common areas or disagreements on usage of areas such as swimming pool, gym, sauna and sports rooms. In any large apartment complex there are disputes between the residents from time to time and the apartment manager has to be mature enough to handle such volatile situations. The manager has to find a proper solution that is suitable for both the parties involved and settle the dispute.

Ensuring smooth processes

The apartment manager has to ensure that residents can move in and out of the apartment in a smooth and easy manner. The manager has to maintain a list of efficient packers and movers in the area and he has to base this list in terms of past services rendered.

Aiding in promotional activities

The apartment manager has to coordinate with any private agencies, which are looking to engage in promotional activities in the apartment complex. Obtaining special discounts and commission for the apartment is to be done by the apartment manager.

Conducting workshops for residents and networking

The estate manager can network with the neighboring apartment communiites and layouts and then organize small workshops on topics related to community living and efficient living to all residents. Topics such as eco-friendly living, rain warer harvesting, best practice sharing among communities will be well recieved by all residents. This also helps in bringing together all communities in a neighborhood

Ability to work with Apartment Management Software

Employing property management software also ensures timely collection and payment of dues. It also helps the estate manager communicate with vendors and ensure timely delivery of required estate materials. On the whole, knowledge of appropriate apartment management software will make the apartment manager an efficient and organized individual.

Other aspects of an effcient estate manager include:

• Ensuring timely and correct disposal of waste in designated areas. The apartment manager has to ensure that PWD department is ready to assist in terms of problems with sewage overflow during the monsoon season.
• Maintaining a contact list for emergency series that include police, ambulance, public works department, water department and fire service.
• Gaining knowledge of at least 3 different languages so as to be able to converse with different people. Ideally English, Hindi and the local Lingua Franca

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