There is little doubt that the COVID 19 pandemic upended how we work. One of the welcome fallouts was the realisation that businesses must redouble their efforts to build an employee-friendly workplace. Suddenly, employee experience or EX became a major focus for ensuring their productivity, retention and wellness.

Faced with empty office spaces, commercial real estate (CRE) leaders were also quick to realise that workplace design and EX had to change drastically if offices hoped to bring back the workforce. ANACITY empowers facility and office managers to elevate the employee experience with smart workplace tools that streamline collaboration and simplify access to amenities.

What is workplace employee experience?

EX encapsulates every touchpoint an employee has with their work environment—from onboarding to daily operations, engagement tools, and even the exit process. It includes their cumulative feelings, perceptions, and responses developed throughout their workplace journey.

It encompasses the physical workspace, digital tools, company culture, management interactions, and work-life balance. A well-designed EX strategy creates an environment where employees feel empowered, valued, and supported. The importance of EX gained momentum during the pandemic with a 2021 global survey finding that 92% of employers prioritising EX over the next three years. This was a significant jump from 52% before the pandemic.

Why does the workplace employee experience matter?

Research reveals that a positive employee experience has multiple cumulative advantages.

• Organisations with high EX scores demonstrate frequent and successful innovations.
• It is closely linked with employee engagement, and a positive experience enhances these links.
• It leads to lower turnover rates.
• High EX results in motivated and dedicated employees who are more likely to achieve better customer satisfaction.
• A workplace that focuses on EX will also see a positive work culture and collaboration.

Find out more in our article Digitise Employee Experience: Flip the Quiet Quitting Trend.

Why should real estate leaders focus on employee experience?

Multiple elements form an employee’s experience, from their relationship with colleagues to organisational policies. While most of these factors fall under the employer’s domain, the physical elements of a workplace environment also play an important role.

This is where CRE leaders have the opportunity to make a difference. As more and more businesses stress on EX, workplaces that offer a positive work environment will see higher employee engagement and tenant retention.

EX and Smart Workplaces

Platforms like ANACITY Business help organisations digitise every aspect of the workplace journey. From smart access and digital visitor management to facility booking, grievance redressal, and even in-campus food ordering, technology enhances every interaction.

ANACITY’s employee-focused features include:

• Real-time booking of amenities
• Seamless parking and carpooling
• Digital community engagement tools, including communication and events
• Smart grievance management for faster resolution of complaints

Also read What is Employee Wellbeing & Why You Should Care. To learn more about ANACITY Business, get in touch with us at support or call 80886 11229.