In a two part series, ApnaComplex examines the Estate Manager Efficiency, the profile and job responsibilities of an estate manager.

Definition And Outline Of Job Profile – Estate Manager For Apartments

An estate manager is a manager or a caretaker of a property or piece of land that is privately owned. Estate managers are similar to landlords and they perform many similar functions. Estate managers might be either permanent or short term caretakers of property and they are generally appointed by the owner of the land or his legally appointed representative, such as the apartment owners association in the case of apartments. Apartment managers are responsible for managing the everyday activities of apartment and this may vary from something as simple as collecting rent to settling disputes between residents amicably. Apartment managers are generally required to live inside the premises of the land they are responsible for, usually in separate living quarters. You can use this artcile to understand the profile of an estate manager, how to look for for an efficient estate manager and also evaluate if your current estate manager fits the bill.

Power Of Attorney, Responsible Management

The estate manager is responsible for representing the residents of the complex. The manager has to take up any complaints and redress them. The apartment manger speaks on behalf of the apartment to the police or any government body. S/he is also responsible for the overall management and smooth running of the day to day activities of the apartment.

Qualification Of An Apartment Manager

An apartment manager is required to have formal training and prior experience in managing an estate or piece of private property. Generally, managers are also obligated to have some knowledge of land laws and rules pertaining to tenants and settling of disputes. Some amount of qualification in accounting precepts and formal training in computers are also essential to be an efficient estate manager. Managers are also required to have a wide knowledge in management of general household duties. It is also important that apartment estate managers know the in depth functioning and mechanisms behind the working of machinery and equipments such as elevators, water pumps, sewage and storm water drains, generators, water tanks and piping. This is because the apartment estate manager is required to deal with a variety of vendors and individuals to repair, operate or maintain these equipments and basic knowledge will aid in speeding up any processes that involve these.

Duties Of An Apartment Manager:

Specific duties of estate managers may differ according to requirement, however some of the basic duties of an estate manager are as follows:

Ensuring proper security

Ensuring security in the premises and coordinating with police to ensure that they arrive on time in case of any emergency is an essential role of the apartment manager. Managers are also responsible for ensuring security personnel are hired from a trustworthy agency. The security personnel must be required to check every person that enters the complex and ensure that they are registered at the front desk.

Ensuring effective management of day to day errands

The manager has to ensure that the payment of bills, depositing credit instruments etc are done in an efficient manner. On a daily basis an apartment may have a huge volume of transactions and the manager has to keep a record of each transaction so that the residents or the association can inspect it if they wish to. All purchasing and selling has to be transparent. The manager is also responsible for coordinating with all government agencies such electricity department and public works department.

Inspecting the property

The manager has to inspect the apartment complex at least once a day and ensure that swimming pools, generators and public toilets are in good order. This is important considering it is the only way by which the manager and hence the association will have a clear idea as to how the apartment maintenance staff are performing. The manager also has an opportunity to step out of the office and interact with residents of the apartment and other executive staff to gain insights and feedback that he may not have earlier been in a position to receive.

Presentation and landscaping

Ensuring proper landscaping and making sure that the apartment is presentable is one of the most important duties of an apartment manager. The manager has to maintain the presentation of the apartment so that the value of the apartment complex does not reduce in the future. In order to do this he has to coordinate with the staff to ensure regular and efficient sweeping and cleaning of common areas. In case any painting work is required, the manager has to ensure this is done without any inconvenience to the residents.

Events

Organizing private parties and events that pertain to the estate and coordinating with the various associations in the apartment is also a part of the manager’s duties. The manager has to make sure that materials and the manpower required for these events are made available. An apartment is a community and the manager must bring together the apartment residents during festive and social events to ensure harmony in the complex and to foster the community spirit.

To be continued in part-2

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