Reference to the article posted on Citizen Matters – Can Apartment Owners’ Associations be run professionally? , the author lists various hurdles in running Apartment Associations professionally and offers some suggestions that can help associations.
True, there are many hurdles to run association in a professional way. But leveraging technology would surely be a way to overcome some of the hurdles, if not all. This is exactly where ApnaComplex comes in. ApnaComplex neatly fits into the apartment management eco-system and provides tool set that just perfect for Apartment Owners Associations to manage their complex in efficient, effective and transparent manner.
Back to Citizen Matters article – we will touch upon three key points metioned in the article and how some of the features of ApnaComplex can help.
“Communication” is the number one problem that most associations have
We could not agree more. That’s the prime reason why ApnaComplex was created. ApnaComplex solves this fundamental issue of communication by providing a platform that brings all owners/residents/managing committee together. Everyone sees and shares all information about the complex at one place. Any member can know the details of entire managing committee at one shot and reach out to them. The member directory provides information about all members in the complex at a central place, Managing Committee can reach out to any member any time. Broadcast Notifications through email can be sent to all members or subset of members (like only residents, only tenants etc.) at click of button – making it easier for managing committees to constantly communicate. In addition, there are SMS notifications too that can help MC send urgent messages.
Use formal action item register
Bang on! ApnaComplex provides Complaint Box which enables members to record all action items/issues/suggestions/complaints in a central place, assign them to owners and all relevant people including the managing committee can visibly see the progress of action items or complaints. This not only increases transparency but also the turn-around time to resolve complaints. ApnaComplex even allows residents to provide feedback on how effectively an issue is resolved and also on the vendors used in the complex there by establishing two way communication between residents and MCs.
Use a “Balanced Score Card” approach to show Managing Committee results
Another great suggestion. ApnaComplex offers reports that can sliced and diced in many ways . Reports of complaints resolved in each category, expenses of a given month, number of defaulters etc are available at the click of a button which enables MC to shwocase thier work and also provides visibility to rest of the association members on MC’s work.
While the above offer direct benefits for associations using ApnaComplex, the indirect benefits include reduced work load on the managing committee there by giving them more time to implement newer initiatives for betterment of the complex and even make more owners join the managing committee 🙂
Bottom line, YES! Apartment Owner’s Associations using ApnaComplex can be run professionally.