Once seen as a peripheral function, facility management is today recognised as strategically important by Commercial Real Estate (CRE) leaders. It can impact cost optimisation, employee satisfaction, and productivity. Despite its importance, there are rarely any feedback mechanisms for workplace facility management. This gap can easily lead to complacency and the failure to meet tenant expectations. 

eFeedback by ANACITY Business offers commercial real estate leaders, property management teams, and facility managers a platform to gather opinions and comments directly from users. The app-based feedback system leverages QR technology to ease the process of leaving comments and ensuring that these are easily accessible by the service staff.

eFeedback with ANACITY Business 

Under the app-based system, each asset and facility is assigned a QR code. The user simply scans the code to leave a comment. 

Collect feedback: The platform ensures that facility managers have a medium to collect and store data. 

Analyse data: Once data is collected, FMs can analyse the data for patterns and insight. For example, they can identify facilities that see frequent complaints. 

Act on feedback: User comments and opinions offer FM teams a crucial roadmap to improve their services.

Benefits of facility management eFeedback 

ANACITY Business offers many advantages that make it superior to usual feedback methods. These include: 

Ongoing system: Usual feedback methods like surveys and interviews are one-time activities that are often targeted towards a specific objective. eFeedback is a permanent system where users can leave their opinions at any time. It does not depend on any special campaign or reason. 

Visitor feedback: Most feedback mediums, including emails or paper forms, typically do not target workplace visitors. This misses vital information on their experience which can be crucial for tenanted office businesses. With eFeedback, visitors can also leave comments by scanning the asset or facility QR code. 

Digital records: One of the biggest challenges in gathering feedback is the over-reliance on paperwork which can easily get lost or suffer damage. Digital records are tamper-proof and less susceptible to damage.  

Facilitates analyses: The digital system facilitates analyses with clear data categorisation. This ensures that information is actionable with a clear impact. For instance, FMs can identify amenities that see frequent negative comments. Similarly, they can gather user opinions on important changes.

Make informed decisions: The eFeedback system gives FMs actionable insight that significantly improves decision-making and resource allocation. 

Optimise services: It helps track performance and optimise services. It can be crucial in identifying poor performance and thus help FM teams prioritise repairs, maintenance and other activities.  

Meeting tenant expectations: It is natural to become complacent about everyday tasks, but are these meeting tenant expectations? For instance, the washroom may be clean and functional, but it may be missing equipment like an automatic hand dryer. In fact, with feedback, we can even determine whether paper towels are preferred over an automatic dryer. 

Feedback is among the many benefits of facility management by ANACITY Business. Read In-app Booking & Automation: How ANACITY Business is Changing Facility Management. Find out how the platform deals with Challenges in Workplace Facility Management. 

If you want to know more about eFeedback by ANACITY Business, contact us at support@apnacomplex or call 80886 11229.