The boom in the Indian economy has come with the rise of large IT parks, office complexes, and commercial spaces. The quality of workspace design and facility management distinguishes these from the tired-looking, moribund office areas. These factors significantly influence the quality of work life, and hence, tenant management. 

Access to these facilities has become crucial for workplace satisfaction and productivity. Multiple studies have established the connection between employee satisfaction with facilities and their productivity. Yet, managing these facilities can be challenging, especially in ensuring access during peak hours. ANACITY Business streamlines workplace facility management, setting in easy access systems through in-app facility booking. 

Facility management in the workplace

Facility management integrates processes, people, and places within the workplace to improve the quality of life and increase productivity. Facilities like washrooms, ventilation, heating, and air conditioning are some of the essential workplace facilities.

Modern workplaces have recently focused on expanding their facility and amenities to create a more engaged workforce. These range from business-centered facilities like conference and meeting rooms and collaborative spaces to wellness amenities such as gyms and sports facilities. Many Commercial Real Estate (CRE) leaders have taken it a step further by offering amenities like childcare or pet-friendly spaces. 

Workplace facility management and access

The availability of these facilities is just the first step. Property management teams must also ensure easy access for every employee on the premises. This can be challenging due to the following factors:

• Employees of tenant businesses are often unaware of the range of facilities in large office parks.
• No easy mechanism for facility booking. 
• Lack of knowledge about the rules and regulations. 
• Impossibility of access during peak hours.

Read more about Challenges in Workplace Facility Management.

Importance of managing workplace facility access 

Ensuring easy access is one of the biggest challenges for facility managers. Legacy systems have depended on registers or emails. Both of these systems have their faults. Emails are often missed or ignored. Paperwork creates data silos and is vulnerable to damage. More importantly, neither of these systems facilitates data analytics. 

Hurdles in accessing workplace facilities can have a highly detrimental impact. Apart from the failure to monetise these facilities, it can seriously impact the work capacity of tenant offices. Recent research shows that apart from the location, office tenant satisfaction depends on the amenities and responsiveness of the property manager. The respondents emphasised the property manager’s ability to understand and respond to their business needs. 

If you want to learn more about creating a people-first workplace, Building a Human-Centric Workspace with ANACITY Business. Also read Why it’s Time to Rethink your Tenant Engagement Strategy and 5 Essential Tech Tools to Improve Workplace Tenant Engagement.

In-app facility booking with ANACITY Business 

The workplace facility management feature in ANACITY Business offers an in-app reservation system that is both efficient and convenient. A user can book a meeting room as per their choice of date and time. The app shows usage rules and regulations at the time of booking. Finally, it has a payment option for paid facilities. Thus, reservations and payments are automated. 

In-app facility booking has the following advantages:

• No double booking of slots.
• Automated system that saves both time and effort for the admin.
• No chance of manual errors.
• Automatic charging removes any chances of missed payments.
• Users understand rules and regulations regarding usage, reducing the chances of misuse.
• In-app view ensures that tenant offices and employees are aware of the range of services and amenities available. 
• Facilitates data analytics.

Data analytics with facility booking

One of the lesser-known, but powerful benefits of the facility booking feature in ANACITY Business is the availability of actionable data. This includes reservations, income, and expense data. Property management teams can use information like peak time traffic to improve services and make decisions on future developments and infra spends. 

For instance, frequent rejections for meeting rooms mean there is a high demand for an additional meeting room. Similarly, the data on facility expenses is crucial when monetising facilities.  

Learn more about Challenges in Workplace Facility Management & How to Resolve these with ANACITY Business.