Workplaces are evolving and with it the expectations of employees. As the GenZ moves to leadership positions, these changes will increasingly play a deciding factor in shaping tenant experience and how businesses decide to lease their office spaces. 

From seamless move-ins to prompt maintenance resolution and real-time communication, tenants now expect the same level of service from workplace community and facility managers as they do from top-tier consumer brands. ANACITY Business is designed to improve the tenant experience with a digital tenant management system. 

Why tenant experience matters more than ever

Tenant experience has emerged as one of the key considerations for commercial real estate (CRE) leaders. It directly influences occupancy rates, lease renewals, and even property value. A positive experience can turn tenants into brand advocates, while a negative one can quickly escalate into churn and reputational damage.

In India’s competitive commercial and residential markets, delivering exceptional tenant experiences has become a defining factor in the success of CRE leaders, including developers, asset managers, and facilities managers.

The role of a digital tenant management system

ANACITY’s digital tenant management system is a comprehensive platform designed to centralise and simplify the end-to-end tenant journey, from onboarding and payments to support and engagement. Here’s how it enhances tenant experience:

Smart access: Integrated IoT-based access systems enable employees to move in and out of buildings or amenities with ease, using smartphone-based controls. ANACITY Business’s smart access module liberates employees from access cards or key fobs. Find out more about 7 Reasons you Should Switch to Smart Access in your Workplace 

Uberised visitor access: Tenant experience is not just about the employee’s workplace journey but also their visitors’. With ANACITY Business, employees can pre-approve their guests, removing any waiting time at the lobby and ensuring a smooth entry. At the same time, it records every entry, enhancing security. Find out more in our articles Why Mobile-First Access Control is the Future of Workplace Security, Smart Security Systems: How ANACITY Business Makes your Workplace Safe & Secure,   

Streamlined communication: Tenants no longer want to chase facility managers and admins for updates. ANACITY Business’s digital system enables real-time updates, centralised notifications, and automated alerts via app, email, ensuring transparency and trust. Find out more with Targeted Communication with Tower/Tenant-Level Notices.

Frictionless issue resolution: Maintenance delays are among the top tenant complaints. ANACITY’s digital platform empowers tenants to raise service requests and track them until resolution. Auto-escalation ensures accountability, while feedback options help improve service quality. Read Workplace Complaint Management: Improve Efficiency with ANACITY Business Helpdesk Ticketing.

Community Engagement: ANACITY Business’s digital tenant platform facilitates polls, event updates, discussion forums, and access to shared amenities. For commercial buildings, it can enhance networking and internal communication, strengthening the relationship with tenanted offices. Read Employee Engagement: Make a Difference with ANACITY Business Event module.

Improving tenant experience with a digital tenant management system is more than digitisation—it’s about reimagining how tenants interact with their spaces. In a market where loyalty is fragile and expectations are high, technology-driven, mobile-first platforms like ANACITY Business are redefining what it means to be a modern, tenant-centric property. Also read, Workplace Employee Experience: The Key to Success.