Should you invest in building or retrofitting a new conference room? Which amenity is the most expensive to run and is it worth the expense? What is the average time taken to resolve Helpdesk tickets?

What if you could find the answer to all these queries with just a click? Data analysis of facility and amenity usage can give us a goldmine of information with a multi-faceted and far-reaching impact. It can improve a property team’s performance, tenant satisfaction, and cost optimisation.

As a platform that automates workplace community management, ANACITY Business offers commercial real estate leaders, property and facility managers a user-friendly platform to collate, interpret and analyse facility data.

Role of data analysis in facility management

Data analysis is the process of interpreting raw data into meaningful and actionable insights. It empowers managers to efficiently manage their daily operations, make informed decisions and optimise facility performance.  

Facilities like break rooms and conference halls are critical for tenant businesses. Many large office parks or tech hubs are now going the extra mile, offering amenities like daycare centres for employees’ children, food courts, and fitness centres. While these are fast emerging as important in optimising tenant satisfaction, facility management teams often fail to track user data, thus missing opportunities for improvement.

This is partly because historically, facility management teams have taken a reactive approach. Their role has largely been limited to addressing complaints and employee issues. In recent years, however, facility management has become more complex with valuable data that throws light on user behaviour and preferences. This information can also be a powerful tool in improving cost optimisation. As a result, facility management has become more predictive where managers have a detailed view of what’s happening on the ground and how it can be improved.  

Find out more with our article In-app Booking & Automation: How ANACITY Business is Changing Facility Management.

Optimising costs

Cutting costs is one of the most important tasks for a facility manager. Data is a powerful tool in controlling expenses.

Optimise resource allocation: There are days when your entire operation hits a massive snag with multiple complaints and issues that may seem overwhelming. Scheduling becomes one of the major challenges where resource allocation becomes a major priority. ANACITY Business helpdesk ticketing automatically assigns service staff. The app also enables users to state if their issue is urgent. In other words, it uses the Helpdesk data to efficiently assign resources.

Expense tracker: Are you tracking every penny spent? ANACITY’s expense tracker gives you a consolidated view of the inventory and every expenditure. In short, you know where and how your money is being spent at every moment. It can also help identify areas of overspending or unidentified spending.

Preventive approach: By using data analysis in facility management, managers can successfully move from a reactive to a preventive approach in managing facilities. Instead of waiting for equipment to break down, the focus shifts towards preventing it. This approach uses data such as service schedules to ensure timely maintenance.

Predictive maintenance: ANACITY Business offers multiple tools for predictive maintenance. Detailed asset management data such as service history and repairs can help us identify operational anomalies. Similarly, managers can carry out root cause analysis to identify the cause of a persistent issue, such as plumbing leaks. Also read Change Workplace Asset Management with ANACITY Business.

Data analysis for tenant satisfaction

The data on facility usage offers us an important indication of user preferences. Meeting these expectations can make a critical difference in tenant satisfaction. For instance, an analysis of in-demand facilities can help property teams determine if they need to expand these. Similarly, the root cause analysis of recurring complaints ensures managers can often predict and resolve issues before they occur, leading to a seamless user experience.      

Also read Challenges in Workplace Facility Management & How to Resolve these with ANACITY Business.

To learn more about our data analysis tools, contact us at support@apnacomplex or call 80886 11229.