Living in an apartment complex comes with its unique set of challenges and opportunities. The effort to enhance community living focuses not only on improving the quality of life but also contributes to a more sustainable and efficient environment. 

ANACITY is a community management automation platform that helps resident associations and property management teams enhance community living, creating a happy and efficient apartment complex.

Tips for improving community living

With its user-friendly app-based interface and an award-winning ERP (Enterprise Resource Planning) solution, ANACITY offers multiple features to help enhance community living. 

Communicate & connect 

Regular communication is necessary for a healthy society. Unfortunately, many community admins view communication as a one-way street, limited to posting notices or sending memos. In truth, effective communication must be two-way where residents can leave feedback, and share their opinions and suggestions. 

ANACITY’s Communication module doubles up as a private social network for the community. Residents can reach out to each other, post messages and pictures, and seek information. Admins can also leverage the platform to post notices or important updates. Find out Why Centralised Communication is Key to Apartment Management Efficiency.

Fostering a strong community spirit

A strong sense of community is the backbone of any successful apartment complex. It’s essential to cultivate an environment where residents feel connected and supported. RWAs have the responsibility to establish in-person contact, celebrate festivals, and hold special events. 

ANACITY’s Communication module is a powerful instrument in fostering this spirit. The platform acts as a planning medium where event teams can connect, plan execution, and disseminate information. It encourages resident participation in decision-making processes, thus involving them to take part in community initiatives. Know more about Community Collaboration: The Communication Tools on ANACITY.

Create shared spaces

Designate areas for communal use, such as gardens, play areas, or lounges, where residents can gather and interact. Like physical areas, community living means that people also need a shared digital space. In this digital age, ANACITY plays the role of social media, connecting every resident on a single platform. They can: 

• Find other residents, including their neighbours.
• Start discussions on any topic.
• Post pictures. 
• Find important information, including documents like society bye-laws. 
• Book common amenities like party hall for celebrations.

Ensuring safety and security

Safety is a top priority for any residential community living. Gated communities spend lakhs annually on security companies, guards, and equipment like CCTV cameras and lighting. Despite these measures, lapses can occur due to oversight or carelessness. The admins also have to strike a balance between a tight security setup without inconveniencing the residents. 

ANACITY strengthens the security of a gated community without any additional infrastructure investments. 

• App-based approvals ensure that visitors can enter only after resident approvals.
• Real-time notifications on any entry.
• Pre-approvals to ensure smooth entries for guests.
• Helps track visitors like delivery personnel.
• A QR-based surveillance tracking system ensures guards stick to their routes without onsite supervision. 

Read more about Apartment Security 101: Essential Measures to Keep Your Community Safe.

Efficient property management

Efficient management is key to maintaining a happy and functional community living. This means regular asset management backed by an alert complaint resolution system. Property management is not without its challenges with high-value assets and multiple service schedules. Similarly, managing complaints can be equally difficult with assigning personnel and following up on each issue to ensure closure.

ANACITY’s asset and complaint management modules have been game-changing solutions for RWAs, admins, and property managers. It empowers them to:

• Set up servicing schedules for multiple assets on one platform.
• Set up a reminder system before a service is due.
• Get email, SMS, and in-app notifications when service is due. 
• In-app complaint registration.
• Automatically assign available resources.
• Set up an escalation matrix where unresolved issues are moved to the next supervisory level.
• Check service feedback from residents.
• Define service hours for each category.

Need more details? Here are 5 Steps to Improve Society Asset Management. And how ANACITY can Help You. ANACITY also offers a QR-based asset view that can help reduce operational costs. 

Conflict management

Conflict is part of every community living. A harmonious environment requires that we find creative and respectful ways to manage disputes and disagreements. One of the biggest sources of discontent in any community is the disregard for people’s wishes and needs. ANACITY offers RWAs and admins multiple tools in minimising conflict and improve resident satisfaction. 

• The Suggestion box in ANACITY gives residents the opportunity and medium to offer their input. 
• The Online Helpdesk ensures the timely resolution of complaints. Thus, it is crucial to avoid dissatisfaction with services. 
• The Communication module includes a ‘Surveys and Polls’ feature that can be leveraged to gather current opinions and sentiments among residents. 
• Users can leave feedback on services. This gives them a designated platform to air their opinions and grievances. 

If you want to learn more about our feature to enhance community living, contact us at support@apnacomplex or call 80886 11229.