The pandemic has shattered many pre-set assumptions about the nature of work. From the Great Resignation to Quiet Quitting and ‘resenteeism’– this period is marked by the realisation that employee experience is no longer defined by their role or an annual increment. In contrast, employee disengagement is a real concern, leading to below-optimal performance and high turnover. As organisations grapple with changing realities, it has led to increased focus on employee experience and how technology can play a critical role.

Why focus on employee experience and engagement?

A 2023 Gallup poll reflects the worrisome trend of declining involvement and enthusiasm of employees in their work and workplace with a majority of 62% of respondents reporting as ‘not-engaged’ and 15% as actively disengaged. Only 23% reported as ‘engaged’. This disengagement has expensive consequences with $8.9 trillion lost in global GDP due to low engagement. If not handled carefully, even engaged employees can be difficult to retain.

In fact, keeping good talent from walking out the door is a persistent challenge for CHROs. Attrition rates have escalated, surging from 6% in 2020 to 20.3% in 2022. Other than recruitment costs, high attrition rates also destabilise the company culture, resulting in a loss of institutional knowledge.

A McKinsey research found that the key to resolving these challenges lies in improving the employee experience. It strengthens employee loyalty which leads to resilience and continuity. Technology is a powerful element in creating a positive employee experience. As an app-based SaaS platform, ANACITY Business is designed to help property management teams facilitate their occupying business’ employee experience. Also read Why it’s time to Rethink your Tenant Engagement Strategy.

Digitally empowering employee experience

The McKinsey research details three key elements in defining employee experience: social, work, and organisational. While work comes under their employer’s purview, ANACITY Business can transform their social and organisational experiences as a workplace management solution.

Social experience

Three main factors that influence an employee’s social experience are social climate, teamwork, and people and relationships. Do they feel welcome? Is there a collaborative and innovative environment? Historically, property management teams have little to no involvement in defining an occupying office’s social culture.

However, as an app-based platform, ANACITY Business empowers property management teams to bridge this gap. It helps them connect with others in the workplace and build a community. ANACITY Business offers the following features to facilitate the social experience:

Communication: People can post messages and connect with others.

Events: Maintain an event calendar. Inform others of time, venue, and details along with ticketing information when applicable.  

Organisational experience

Two factors influence an employee’s organisational experience – technology and physical environment. ANACITY Business facilitates both through multiple modules including:

Smart access: Instead of access cards, people can simply scan their phones at the turnstile or flap doors. It saves their time and frees them from carrying keys or access cards. It can also be deployed at access points like elevators to strengthen security. Read more about 7 Reasons you Should Switch to Smart Access in your Workplace.

Digital visitor management: The app-based module empowers employees to pre-approve their guests with real-time notifications. It enables smooth entries for visitors. Office admins can also track data on visitors.

Parking management: Reduce waiting time at the gates with real-time data on parking slots and automated entries. Read about how Smooth Entries, Real-Time Data – How a Smart Parking Solution can Define the Workplace Experience.

Facility booking: Avoid conflicts or double booking with easy in-app reservations for facilities like conference halls, meeting rooms, event spaces or recreational amenities. Employees can select available slots as per date and time. They can also make payments for paid facilities. Find out more about Meeting Room Booking Solutions for a Productive Workspace.

Helpdesk Ticketing: Equipment breakdown, such as electric or plumbing issues, can seriously impact the state of work in a commercial space. With Helpdesk Ticketing, employees can self-register or ask their office admin to register complaints. They can also track their resolution and leave feedback.  

Value-added services

Why limit the employee experience to social and organisational factors? ANACITY Business empowers property managers to offer value-added services such as Food Ordering at their desks, creche view, and carpooling.

Also read about 5 Essential Tech Tools to Improve Workplace Tenant Engagement. Learn about ANACITY Business with Smart workplaces: Leveraging tech to improve work environment. If you want to learn more about ANACITY Business, get in touch with us at support@apnacomplex or call 80886 11229.