Category Housing Society Software

Complaint Box Enhancements: Control Community Complaints

Continuing with our philosophy of continuous, incremental enhancements – Administrators now have a setting to control if members can post Community Complaints (which is enabled by default). When disabled, members will only be allowed to post Personal complaints. Go to Complex->Settings to see this in action.

Configure ApnaComplex to suit your society needs better!

ApnaComplex releases enhanced Penalty Rules Engine for Apartment Associations

In yet another first and setting the standards for web based society accounting, ApnaComplex announces the availability of a new Penalty Rules Engine to all the customers. While ApnaComplex all along had the ability to calculate interst rate based on a percentage rate of the reducing outstanding balance, we now enhanced the penalty calculation engine to be able to calculate penalty for a wide variety of cases such as one time late penalty, per day penalty, %age on invoice value, %age of the outstanding value, slab based penalties etc. All the treasurer needs to do is to set choices for various criteria and get the penalties at the click of a button.

Listed below are some of the cases which ApnaComplex Penalty Rules Engine supports. Do note these are just a small list of possibilities. The engine supports nearly innumerable penalty schemes. Treasurers now can calculate penalty for one or more charge types (not just maintenance charge – but any charge type and any number of types) and you can get a fair idea of the powerful engine with the examples below:

Examples of Penalty Calculations supported by ApnaComplex

1. Calculate penalty at a flat rate of Rs. 25/- per every day of delay.
2. Calculate penalty for at a rate of Rs. 500/- for 1st week of delay and Rs. 1000/- there after
3. Calculate penalty at a compounded rate of interest on the invoice amount.
4. Calculate penalty at 10% per annum on the maintenance charge for a delay of a week and 20% of the maintenance charge if the payment is delayed by more than week
5. Calculate penalty at 2% per month on reducing balance as per the payments received against an invoice.
6. Apply penalty charges only if the outstanding amount is greater than a minimum amount
and many more..

Now, don’t you call this a true Diwali Gift for the treasurers!?

Apartment Management Enhancements: Storing Flat/Unit specific Documents

ApnaComplex now has the ability to store documents related to a flat/unit. All along documents can be stored in the central repository for consumption of all members or committee members. Administrators can now attach documents such as a floor plan, sale deed etc to specific unit which would be only visible to the administrators and the flat/unit owners. Check it out at Complex->Residential Units and clicking the ‘Manage Documents’ icon against a unit.

Do note while the owners of the unit can see and download the documents, they cannot upload or delete documents. Only Administrators has the necesary authorization.

Maintaining the Roads in an Layout / Apartment Complex – Some Basic Knowhow

Proper roads are absolutely necessary in every apartment complex. The roads in an apartment complex are mainly used for traveling purposes, and they also add an element of beauty to the apartment complex.

The Need for Maintenance

apartment complex road maintenance

Maintaining the roads is quite important, for daily activities within the complex to pass unhindered. Well maintained roads in an apartment complex also increase the value of the place.

When roads in an apartment complex are not maintained in a regular manner, the apartment association will have to spend much money on filling the potholes or setting up new roads.

This money, which can be saved through periodic maintenance, can be channelized to various other projects that require attention in an apartment.

In order to ensure that the roads are properly maintained, take up the issue with the apartment association during resident body meetings. While residents can take small steps in order to contribute their bit, the apartment association can get the maintenance team to do the difficult tasks.

  • Residents should be constantly updated about the need to maintain roads by the apartment association
  • Littering on roads should be strictly prohibited and waste bins should be provided for this purpose
  • Stagnant bodies of water should be immediately cleared, especially after instances of rain
  • The roads should be swept regularly by the maintenance crew

Maintenance Measures in Apartment Complex Roads

The roads in an apartment complex undergo a lot of destructive changes, and fatigue cracking, rutting, roughness, weathering, and raveling are common problems that can be noted.

The apartment association will have to take on different approaches based on the problem involved. Crack sealing is a process that’s followed in order to maintain roads and surface treatment can be done in order to prolong the life of the particular road.

This treatment measures should be taken up by professionals, who can be hired by the apartment association. Through surface treatment measures, these problems can be solved.

  • Fatigue Cracks – These are cracks that are seen on the roads due to fatigue.  These cracks occur due to the added effects of wheel loads. Fatigue cracks are a sure sign of the road’s structural deterioration, and the treatment depends on the severity of the cracks. Water and dirt should be prevented from entering these cracks as they might grow worse this way.
  • Environmental Cracking – This is transverse or longitudinal cracking that develops in asphalt as it ages and endures thermal stresses related to everyday temperature changes. These cracks are very small when compared to fatigue cracks, and moisture should be prevented from entering these cracks for them to not develop.
  • Surface Wear – The wear on the surface is mainly due to tire wear and material degradation (raveling). Its maintenance includes removing the surface and/or covering up the surface which is worn. Again, surface treatment depends on the severity of the surface wear.
  • Rutting – This signifies permanent degradation in the layers of the road. This can happen if the structure design is improper or if the roads are overloaded. It can also happen if the surface layer is of poor quality.
  • Potholes – Pits or holes produced by wear or weathering on the road surfaces can be fixed through surface treatments.

A lot of factors affect the type of maintenance undertaken within the housing complex. These include the type of distress, vehicle loading, the general climate in the region, the cost of treatment; the roads expected life, the existing road type, and availability of good materials.

Residents can help maintain the quality of roads within the apartment complex by giving regular feedback on their defects to the management as well as bearing with the inconvenience caused during the repair of the roads.

Get your Society on ApnaComplex – Today!
ApnaComplex is India’s most comprehensive web based housing society accounting, management and communication software. It is designed to make the life of residents and owners a lot better by bringing in more transparency and accountability in managing a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 30-day trial as well so that you can try before you buy!

Complaint Box Enhancements: Addition of “Serviced By” field

We have just made your Facility Manager more productive. The Complaint Box Admins now have the ability to select the “Maintenance Staff” who actually attends the complaint. Admins can not only select the staff – but also SMS the staff on the latest update of the complaint at any time. Now, there are multiple benefits of this – Committee Members / Facility managers can instantly know the workload on a given staff. In addition, the SMS acts as an mechanism to instantly inform of new complaints to the staff in the field.

Try and update any Complaint and you can see this in action. We also enhanced the reports to be able to easily get reports for complaints worked by staff.

Accounting Enhancements: Set it, Forget it – Automate Invoice Generation

Time for another cool feature in your favorite software! Apna Treasurers can now automate the invoice posting to members. Treasurers can now setup charges to be raised on members at a frequency once and provide a date range. The system will automatically raise the invoice based on the frequency. No need for treasurers to remember and raise invoices manually. Just set up the Recurring Invoices and let the system take over. Saves even more time for treasurers. Go to Income->Member Income->Setup Recurring Invoices and get peace of mind!

Who ever said treasurers are overloaded? Refer them ApnaComplex!

Important : Changes to SMS Notifications for ApnaComplex Users

An important update regarding the new National Customer Preference Registry (NCPR) changes from TRAI and what this means for ApnaComplex users.

The Telecom Regulatory Authority of India (TRAI) has issued a new regulation on the SMS industry in India.  These regulations will be into effect on September 27, 2011. These regulations are designed to restrict the sending of unsolicited commercial messages. The restriction is done through a National Customer Preference Registry (NCPR) (earlier called as of the National Do Not Call list).  You can read more about this at

What does this mean for ApnaComplex Users?

Here are the implications of this new regulation for ApnaComplex Users:

1. Till today, Members/Staff of your society (even if they were part of earlier DND registery) were able to get the SMS messages from ApnaComplex. With the new guidelines coming into force, members who are registered in NCPR will not be able to receive SMS sent through ApnaComplex. To continue receiving the SMS from ApnaComplex, users would need to de-register from NCPR. To de-register from NCPR and start receiving SMSs from ApnaComplex send SMS ‘STOP 0’ to 1909.

2. Members will not receive any SMS from 9 pm to 9 am, even if their number is not in NCPR registry. Any SMS scheduled/sent between 9PM to 9 AM would automatically get queued and sent around 9 AM.

3. The sender id will no longer be ‘apnacplx’ and will be in form of XY-RZZZZZ as per new TRAI regulations.

4. This is applicable for ALL SMS generated by ApnaComplex – SMS that are explicitly sent by administrators  OR system generated SMSs such as complaint escalations / invoice notifications / SMS reminders.

Have more questions on this? Please contact us here

Mayuresh Park Co-operative Housing Society Live on ApnaComplex!

Mayuresh Park Co-operative Housing Society, a cozy society in Thane, Maharashtra, is now “Live” on ApnaComplex. Mr. Shailendra Gawas, committee member of Mayuresh Park Co-operative Housing Society Ltd., wrote to us on the occassion of going live:

Apnacomplex provides transparency in functioning of Apartment Owners Associations

Apnacomplex provides transparency in Apartment Owner Association

“We at Mayuresh Park Committee were looking for centralized and cost effective software as service based solution to manage our society. After evaluating ApnaComplex for one month, we found that the application really helping us a lot to manage almost all our requirements effieciently and in productive manner. Managing Invoices, Payments, Expenditure, MOM’s etc. has made our committee members life easy. Also it brings trasperency to the operations due to which I hope all our resident members will be happy.”

Thank you Mr. Shailenra and we hope to make a difference in lives of your society members!

Dream Meadows, Bangalore Live on ApnaComplex!

We welcome the owners and residents of Dream Meadows, a beautiful private layout consisting of 246 plots in the Brookefields area of Bangalore to the ApnaComplex family.

As a Treasurer of our Association with no accounting knowledge I find maintaining accounts is pretty simple with ApnaComplex
What is most pleasing for us is that managing committee of Dream Meadows did very thorough evaluation of various softwares and finalized ApnaComplex.

Mr. Sivaram, Treasurer of Dream Meadows Owners Association, wrote to us on the occassion of going live and has following to say about ApnaComplex:
“Thank you very much for your support in Dream Meadows going live on ApnaComplex in less than 3 weeks. The three best things that we have found with ApnaComplex are:

  1. Pricing : Is reasonable for the features provided compared to other counterparts.
  2. Service : Is marvelous and with very low response time.
  3. Features: Rich and impressive set of features.

We could go live in less than 3 weeks and your support in achieving this is FANTASTIC.

Thanks for taking the feedback on the existing functionality and your readiness to implement the same in to the Application.

Some of the functionality like Discussion Forum, Notice Board with SMS facility are very much helpful to the owners stationed out of Bangalore.

As a committee member, Action Item Tracker with reminder service and Complaint Tracker are really good and pretty much helpful.

I, as a Treasurer of our Association with no accounting knowledge find maintaining accounts (Member maintenance charges, Non-Member Charges) pretty much simpler with ApnaComplex.

Thank You ApnaComplex Team for the great support we received from you to help us go live and will definitely recommend your services to my known contatcts.

Hoping to have to have the same kind of support in future too!!!!”

Thank you Mr. Sivaram for your kind words!

Abad Aquarius Apartments, Kerala – Live on ApnaComplex!

We welcome the owners and residents of Abad Aquarius – a beautiful, river side apartment complex located at Aluva, Kerala just beside the Periyar River – to the ApnaComplex family. Writing to us on the occasion of going live, Mr. Hafiz M Ebrahim, Treasurer of Aquarius Apartment Owners Association has following to say –

ApnaComplex - Choice of every Apartment Complex

ApnaComplex - Choice of every Apartment Complex

“First of all, what I felt with Apnacomplex is the terrific support provided to us as starter. Thier prompt and consistent mails helped us a lot to implement the system without wasting time.

Regarding the functionality, I swear that ApnaComplex has incorporated all the requirements of the day to day management of apartment complexes. Some of the functions which attracted me more are the discussion forum, notice board, facility booking etc. which will be very helpful especially for owners staying outside the country and those who are not much organized with emails.

About accounts section the main attraction is that one need not to be an accountant to use ApnaComplex and handle accounts. It’s just simple as that!

I will surely introduce Apnacomplex to my friends and colleagues who are waiting for their apartment complexes to be handed over in the near future.”

Thank you Mr. Hafiz for your words! This motivates us to do better!

Get your Society on ApnaComplex – Today!

ApnaComplex is India’s most comprehensive web based housing society accounting, management and communication software. It is designed to make the life of residents and owners a lot better by bringing in more transparency and accountability in managing a housing society. Check out the features of ApnaComplex and sign up your society today to get the benefits! We offer a free 30-day trail as well so that you can try before you buy!