Problems that Request Box Solves
In most housing societies, it is a common practice to issue No Objection Certificates, No Dues Certificates, Address Proof Letters, Move Out Letters etc. upon request by Members of the Society.
However, issuance of these letters usually follows a process of verification and approvals. For example, the society office would check among other things if the tenant has returned the club house access cards before issuing a No Objection certificate. Also, the General Secretary or Treasurer may have to approve these requests before a letter is issued.
This is a significant administration overhead on society office. Even for Members, they need to make multiple visits to the society office in order to get the required letter. This often delays the entire process of issuance.
In order to reduce the efforts required, ApnaComplex now supports a new feature – Request Box.
How does Request Box Help / Work?
With help of Request Box, Administrators can first configure various categories of Requests that can be raised by Members. For example, administrators can create a new Request Category called “Issue NOC Certificate”. Each Request Category needs to have configuration defined for:
1. Approver List
2. List of items to checked by the Approvers
3. Template of the Certificate that is issued once necessary approvals are obtained
With help of above configurations, the society can customize who all would approve a given request, the questions or items to be checked before approving, the format of the certificate to be issued.
Powerful all in one!
Along with Request box functionality, we have added two new roles – ‘Request Box Administrator’ and ‘Request Box Assistant’ that would help community admins delegate better. Request Box Administraor can primarily do the configuration activities (like setting up workflows, checklists etc.). Request Box Assistant (typically the society’s estate manager) would be able to raise requets on behalf of members if needed, track the progress on the request and can issue the certificate to the members once all approvals are done.
One of the existing role ‘Purchase Request Approver’ is now renamed as ‘Request Approver’ to be inline with the Request Box. Members with the Request Approver role can now approve both Request Box Requests and Purchase Requests.
Go to Helpdesk->Request Box to get more organized and manage your society professionally!