Managing a community is no easy task. With limited budgets and high overheads, it can also be a thankless task. On the other hand, a well-managed community is also the best advertisement for a developer, leading to high satisfaction and brand value.

As an app-based SaaS platform, ANACITY streamlines community management, improving operational efficiency, promoting resident engagement, and optimising resources. 

Dos: Best practices for community management

For best results, community managers must focus on the following:

Digitising the resident experience

In a world where mobiles are our first interface with the world, developers, facility managers, and resident associations can no longer afford to ignore digitising their user experience.

As an app-based platform, ANACITY offers residents a digital platform for all their community interactions – from paying their maintenance bills, logging in service requests, to interacting with their neighbours. Digitising also unifies the consumer experience, which has multiple benefits for the developers, improving consumer experience, engagement, and the brand value.

Prioritize clear & targeted communication

An essential tenet of community management is to keep residents informed through regular updates. ANACITY’s Community Corner feature acts as a digital notice board where community managers can post news and updates. For targeted communication, use targeted messaging with tools like Tower/Tenant-Level Notices to ensure information reaches the right audience.

Find out How ANACITY’s Open Communication Drives Customer Relationships. Also read Why Centralised Communication is Key to Apartment Management Efficiency.

Enhance security with smart visitor management

Security remains one of the major concerns for people who opt to stay in gated communities. But managing a large gated community can be challenging for any security team. ANACITY streamlines this process with a smart visitor management system. Residents can pre-approve visitors and get real-time notices on every entry. It includes innovations like Group Invite that enable residents to send multiple invitations in one go.

The software also empowers community managers to maintain real-time logs of all visitors, vehicles, and staff through an integrated platform. Don’t miss Apartment Security 101: Essential Measures to Keep Your Community Safe.

Foster community engagement

Organize events and facilitate discussions through the app’s community forums. Enhance community management by encouraging feedback through surveys and suggestion portals. Additionally, ANACITY also offers polls to promote collective decisions, ensuring they are more transparent and democratic.

Read more in our article Community Engagement: Building a Sense of Belonging.

Automate amenity booking

Community managers can no longer rely on manual methods to book facilities. It is inefficient and can lead to errors like double-booking. With ANACITY’s facility reservation system, residents can book spaces like badminton courts or a party hall through the app.

The digital system is designed to ensure booked slots are automatically unavailable. When required, the platform also enables users to pay the fee, reducing any chances of late or missing payments. Find out more about Resolving Challenges in Facility Management with ANACITY.

Ensure quicker resolution and tracking

Wear and tear is natural and inevitable, but if unaddressed, the impact can range from an unpleasant residential experience to a dangerous situation. ANACITY offers residents a ready avenue to register complaints and leave feedback.

The app is backed by an ERP (Enterprise Resource Planning) software that includes an escalation matrix which ensures timely resolution. It also includes an easily accessible ‘Contact Us’ directory for emergency services and management contacts.

Ensure financial transparency & compliance

Transparency and accountability is essential in ensuring resident trust and engagement. ANACITY’s community management platform streamlines accounting and billing, improving financial management and ensuring that the society treasurer can meet compliance requirements.

With ANACITY, managers can automate billing and payment collection to avoid delays and errors, maintain digital records for all transactions for easy auditing and reporting and send out timely reminders for all dues. Importantly, they can track inventory and expenses, ensuring that every penny is accounted for.

For more information, find out how Management Committees can implement best accounting practices in gated communities. Also read Accounting with ANACITY: Simplify with Automated Solutions.

Don’ts: Common Pitfalls to Avoid

Avoid information overload: Too many generic notifications can result in resident disengagement.

Ignoring resident concerns: Unattended complaints lead to dissatisfaction and friction. Ignoring emergencies can also lead to unsafe situations.

Refrain from manual record-keeping: Managing finances, security logs, and service requests manually can result in manual errors. It also leads to inefficiency, wasting time and energy for both the community managers and residents.

Not verifying gate entries or delaying approvals: Unverified guest entries pose security risks while delayed approvals lead to an adverse experience. Manual systems, based on entry registers or phone calls, exacerbate these issues.

Unorganised financial tracking: Missing or delayed payments can disrupt community finances, increasing chances of financial irregularities. Apart from the risk of attracting penalties, it also reduces resident trust.

Find out more in our article, Community Living: Tips for a Happy and Efficient Apartment Complex. Also read 6 Key Challenges in Community Management & How you can Overcome Them and The Nex-Gen Shift in Community Management Solutions.

If you want to know more about ANACITY’s community management software, get in touch with us at support or call 80886 11229.