The real estate sector has been slow to climb on the technology train with many leading developers still relying on manual processes to engage with their customers. This has led to some obvious gaps with inefficient use of resources, lack of transparency, and failure to leverage data or analytics in improving the user experience. With consumers now expecting full digital support, developers and builders can no longer afford to ignore their digital transformation.

While verticals such as property listings picked up, there is still a gap when it comes to customer-centric solutions for builders and developers. Consequently, many developers and builders have been forced to digitise on their own. This can be challenging since technology is not a core focus for most real estate companies. ApnComplex white label solutions address these unique requirements and challenges.

What are ApnaComplex white label solutions?

White label solutions are created by one company that are then sold by another company under its own unique branding. It allows businesses to diversify their portfolio without investing in developing different capabilities, thus ensuring their focus remains on their core offering.

With ApnaComplex, builders and developers can digitally transform their customer experience on a single platform under their own brand. The app-based platform is backed by an award-winning Enterprise Resource Planning (ERP) solution. The platform consolidates different functionalities, enabling developers to offer end-to-end digital assistance to their clients, from post-sales support to post-possession.

What do you get with ApnaComplex white label solutions?

The white label solutions can be split into two segments – post-sales and post-possession. 

Post-sales 

The post-sales journey begins right after the customer books his/her home or unit as they are onboarded on the app. The white label offers a single platform for the entire customer journey. This includes:

Sales referrals: The app offers a loyalty program to incentivise existing customers for sales referrals. Users can view upcoming projects, the status of previous references, and refer interested buyers. This feature can be powerful in funneling sales referrals through existing homeowners and tenants.

Invoicing: The platform digitises the entire invoicing with smart ERP integration. Raise invoices, track installments, and automate the issuing of receipts with zero manual intervention. Buyers can set payment schedules and get reminders for due dates via push notifications or emails. They can pay via the app and receive receipts. 

Payment reconciliation: Eliminate suspense entries and automate reconciliations. This ensures greater transparency and accountability, eliminating any human errors. In addition, the system also generates defaulters’ lists which can be accessed in an instant. 

Communication: In today’s hyper-connected world, every home or unit buyer expects to be kept in the loop on his/her investment. Traditionally, communication was carried out through inefficient, wasteful, cost-ineffective, and time-consuming snail mail. The ApnaComplex white label solution moves the entire communication to a far more familiar digital medium of an app.

Buyers receive all critical information, including property documents and monthly construction updates, on their phones. The app also works as a digital repository for critical documents.

Post-possession

The full-stack post-possession support ensures that the property buyers stay connected through the app, thus strengthening the developer/builder brand. Developed over 12+ years, in close collaboration with leading developers, Management Committees, Resident Associations, tenants, and residents in gated communities.   

The app-based community automation and smart security solution leverages intuitive technology to enhance residential and workplace experience in gated communities and commercial workspaces. It is backed by an award-winning ERP system with industry-leading solutions. These solutions include:

• Smart visitor management system
• Parking allocation
• Access control
• Accounting & billing
• Complaint management
  
• Resident communication & engagement 
• Facility booking & management
• Clubhouse management 
• Asset management
• Rent & maintenance payment

Concierge and rental services: The post-possession module also includes add-on services to facilitate the residential or workplace experience. These are:

• Home services: Book a deep clean or find movers & packers on the app. Residents can find special offers and discounts. 
• Rental & resale: Backed by a professional onsite team, the app facilitates rental and resale management services. Homeowners can list their properties while prospective tenants can search extensive listings to find a suitable home. These services include support with rental agreements, KYC & background search, as well as move-in services.

If you want to learn more about our white label solutions, contact us at support@apnacomplex or call 80886 11229. Our team will help you understand the various features you can use to enhance your brand while improving residential and workplace experience in gated communities and offices!